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Recent Massachusetts Appeals Court Decision Interprets Enforceability of Online Terms and Conditions

Posted on May 9th, 2013

A recent Massachusetts appeals court decision by holds that a forum selection and limitation of liability clause is not enforceable under Massachusetts law in a browsewrap agreement.  This decision is a useful read both for lawyers drafting these documents and product developers and UI folks that create the user experience during which these legal terms are viewed and accepted.

The case involves the interpretation of Yahoo!’s Terms of Service (TOS) relating to its free email service.  The case was brought by the administrators of the estate of a Yahoo email user to get court approval for access to the account and the content of the emails.  Because the Yahoo! TOS had a forum selection clause requiring that all disputes be brought in California, the Court had the opportunity to interpret the enforceability under Massachusetts law of such clauses in online agreements.

After noting that the Court has not previously considered the enforceability of forum selection and limitation of liability clauses in online agreements, it looked to the case law on such issues in traditional paper contracts.  In those cases, courts have enforced such provisions as long as they have been reasonably communicated and accepted and if, considering all the circumstances, it is reasonable to enforce the provision at issue.  The burden on the first prong fall on the issuer of the TOS.  On the second prong (that the TOS themselves were reasonable), in the forum selection case, the burden falls on the plaintiffs, and no such burden applies in case of a limitations provision.

Applying this standard to online agreements, the Court held that Yahoo! did not meet their burden of showing the TOS were reasonably communicated and accepted.  Yahoo!’s affidavit that users were “given an opportunity to review” the TOS and Privacy Policy prior to registering” was not sufficient by itself.  The Court could not infer from that affidavit that the TOS were actually displayed on the user’s screen.  If the user was asked to follow a link to the TOS — which is a pretty typical user experience — Yahoo!’s affidavit would have to have provided the specific instructions relating to the link, how prominently displayed was the link, and any other information bearing on the reasonableness of this communication.

The Court also held that Yahoo! failed in showing that the TOS were accepted.  Past cases have enforced such provisions only in click-wrap agreements (where “terms of the agreement were displayed, at least in part, on the user’s computer screen and the user was required to signify his or her assent by clicking ‘I accept.’”), but not in browsewrap agreements (where ”website terms and conditions of use are posted on the website typically as a hyperlink at the bottom of the screen.”).

On that basis, the Court refused to extend the enforceability to browsewrap agreements and held that the record did not show “the terms of any agreement were reasonably communicated or that they were accepted.”

This case is reminder that legal attention to one’s online form agreements is a necessary part of operating a web-based business.  Especially if the offering is free (or fremium), website owners should take appropriate caution, and may want to sacrifice a little user experience and customer conversion in favor of knowing that to ensure that those online terms and conditions are actually going to be enforceable when the time comes.